Vc77 Privacy Policy — Complete Details on How Your Information Is Protected

Introduction

Welcome to vc77. This Privacy Policy ("Policy") applies to every individual who uses the vc77 platform. It comes into effect automatically when you visit the vc77 website, create an account, or use any of our services.

We believe your personal information is a valuable asset, and protecting it is our primary responsibility. vc77 operates with full transparency — this policy completely describes what data we collect, why we collect it, and how it is used.

This Privacy Policy has been prepared in accordance with international data protection standards and GDPR guidelines. We review this policy regularly and update it as needed.

Information We Collect

Vc77 only collects information that is necessary. We never ask for data we don't need. The sections below detail exactly what information is collected and under what circumstances.

2.1 Information Collected at Registration

• Full name and date of birth.
• Email address and mobile number.
• Residential address and country.
• Preferred currency.
• The user's own password (stored in encrypted form).

2.2 Information Collected During KYC Verification

• A copy of your National ID (NID) or passport.
• A utility bill or bank statement for address verification.
• Selfie or video verification (where applicable).
• Proof of ownership of the payment method.

2.3 Automatically Collected Information

• IP address and geographic location.
• Browser type, version, and language settings.
• Device type and operating system.
• Time of site access and duration of visit.
• Pages visited and links clicked.
• Transaction history and gaming activity.

How Your Information Is Used

Vc77 uses collected data only for specified purposes. No information is used unnecessarily or in any way that could harm users.

3.1 To Provide Our Services

• Creating and managing your account.
• Processing deposits and withdrawals.
• Ensuring uninterrupted service on the gaming platform.
• Providing customer support.
• Ensuring bonuses and promotions are applied correctly.

3.2 For Security & Legal Purposes

• Prevention of fraud and money laundering.
• KYC verification and age confirmation.
• Fulfilling legal obligations and reporting to regulatory authorities.
• Detecting multiple accounts and bonus abuse.

3.3 To Improve Our Services

• Analyzing and improving the user experience.
• Research to develop new games and features.
• Resolving technical issues on the platform.
• Improving responsible gaming tools.

3.4 For Communication

• Sending important notifications related to your transactions.
• Sending security alerts and account updates.
• Sending promotional offers where you have given your consent.
• Providing notice of changes to the Privacy Policy or Terms and Conditions.

Who Your Information Is Shared With

Vc77 respects your privacy. We only share your information when absolutely necessary and strictly for legitimate purposes.

4.1 Shared for Legitimate Reasons

• Payment Providers: Mobile Banking, Nagad, Rocket, and others — for processing transactions.
• KYC Verification Provider: Information required for identity verification.
• Law Enforcement Agencies: By court order or legal obligation.
• Security Service Providers: For fraud detection purposes.

Cookies & Tracking Technologies

Cookies are small text files stored in your browser. vc77 uses cookies to enhance your experience and ensure the platform functions properly.

Types of Cookies

• Essential Cookies: Required for login sessions and core platform operations — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: Required to collect site usage statistics — your consent is needed.
• Security Cookies: To detect fraud and bot activity.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

Data Protection Measures

Vc77 uses industry-leading technology to protect your information. Our security measures are detailed below.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: Servers are protected by a multi-layered firewall system.
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept.
• Two-Factor Authentication (2FA): Two-factor authentication available for added security.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Center Security: Servers secured at both physical and digital levels.
• Staff Training: All vc77 staff receive regular training on data protection.

Your Rights

Vc77 fully respects your right to data protection. Your key rights are outlined below.

To exercise these rights, please contact our support team. We will respond to your request within 30 days.

Data Retention Period

Vc77 retains your information only for as long as necessary. Once no longer needed, it is securely deleted.

• Active Account Information: For the entire duration your account remains active.
• Transaction Records: A minimum of 5 years as required by legal obligations.
• KYC Documents: Up to 7 years, as required by regulatory obligations.
• Gaming History: 3 years after account closure.
• Support Contact: 2 years after the issue is resolved.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Even after account closure, certain information may be retained for a specified period due to legal obligations. Once that period expires, all data is permanently deleted.

Child & Minor Protection

Vc77 is strictly an 18+ platform. We take firm measures to prevent minors from participating.

• Age verification is mandatory at the time of registration.
• Date of birth is verified through the KYC process.
• Accounts belonging to users under 18 are immediately suspended.
• We never knowingly collect information from minors.
• Parents can submit complaints regarding their child's account.

Changes to the Privacy Policy

Vc77 may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• The date of any changes will be clearly displayed at the top of the page.
• Email notifications will be sent for any significant changes.
• A notice will be displayed upon logging into the platform.
• Continued use of the platform following any changes will be taken as acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team.

• Email: [email protected]
• Support: Use the live chat feature on the vc77 platform.
• Response Timeframe: Within 3 business days.

We take every request seriously and do our best to resolve it as quickly as possible. Your privacy is our top priority.